No markup on the basket, no surge, no delivery fee that changes with the weather. You pay for the people and the escort. The food costs what it costs on the shelf, and the till slip proves it.
What is and is not included in the service fee
Item
How it is charged
Groceries
At till price. Till slip attached to every docket. No markup.
Service fee
Fixed monthly, per the plan above. Billed to the funder in their own currency — rand, pounds, Australian, US or Canadian dollars, or euro.
Armed-response escort
Included in the service fee on every delivery. Not billed per call-out.
Chronic medicine
Dispensed by Kirospharma and collected on the scheduled trip. Members pay cost price with no dispensing fee, itemised on the same docket.
Post, gas, electricity
No collection fee on a scheduled trip. You pay only what the item costs.
Hospital or clinic transport
R390 per return trip within 25 km, booked 48 hours ahead. Included monthly on Household & care. Scheduled appointments only — not an emergency service.
Extra unscheduled trip
R290, subject to pod availability that day.
Annual plan
Pay twelve months ahead and the twelfth is free, with Kirospharma membership included at no charge.
Specialist stores
Spice houses, prayer shops, butchers, sweetmeat and produce sellers are bought at their counter price, on the same trip, with no surcharge.
Outside the pilot area
Not available yet. We will not take your money for a suburb we cannot service properly.
Launching soon. Rates are confirmed with each household in writing before the first shop. Offshore rates are billed in the funder’s own currency and are set against the cost of comparable care in that country; the service your parents receive is identical whichever country funds it.
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